Cancellation policy

Right of withdrawal

You have the right to cancel a purchase contract concluded online, by telephone or by mail within thirty days(30 days right of return) without giving any reason. The revocation period is 30 days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods. In order to exercise your right of withdrawal, you must inform us (Wahdat Trading GmbH, Am Sandtorkai 25, 20457 Hamburg, e-mail: info@rugway.com) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You may use the enclosed model withdrawal form for this purpose, which is, however, not mandatory. To comply with the withdrawal period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation

If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. Under no circumstances will you be charged any fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us (Wahdat Trading GmbH, Am Sandtorkai 25, 20457 Hamburg) without delay and in any case no later than fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. We bear the costs of returning the goods (free return shipping) within the EU as well as Switzerland and Norway. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

 

To
Wahdat Trading GmbH

Am Sandtorkai 25

20457 Hamburg

 

I/we hereby revoke the contract concluded by me/us for the purchase of the following goods:


Article number:
Size:
Price incl. VAT:


Ordered on:                                   ____________________
Order number or invoice number: ____________________
Name:                                            ____________________

 

________________________________________________________

Signature of the consumer(s)

 

_________________________

Date

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Rugway Store

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